Frequently Asked Questions
Everything you need to know about your American Girl shopping experience.
What is your standard shipping timeframe?
Standard shipping typically takes 5-7 business days within the continental United States. We also offer expedited and next-day delivery options for last-minute gifts.
What is the 'American Girl Guarantee' return policy?
If you are not satisfied with your purchase for any reason, you may return it within 90 days for a refund, exchange, or store credit. Items must be in their original packaging.
How do I book an appointment at the Doll Hair Salon?
You can book appointments for our Doll Hair Salon and Hospital through our website's 'Store Locator' page or by calling your local American Girl retail store directly.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and American Girl Gift Cards.
How do I care for my doll's hair and clothes?
We recommend using a wire-wig brush for doll hair and avoiding heat styling tools. For clothing, spot cleaning with a damp cloth is suggested to maintain the fabric quality and color.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary based on the destination and will be calculated at checkout.